Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 TufSkinz Race Red Grille Lettering

                  Bronco 2021-2025 TufSkinz Race Red Grille Lettering

                  SKU: VN2DZ9942528AA

                  $49.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Putco® Stainless Steel Door Sill Plates 2pc Kit

                  Super Duty 2023-2025 Putco® Stainless Steel Door Sill Plates 2pc Kit

                  SKU: VPC3Z99132A08C

                  $109.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  Maverick 2022-2025 Lumen TouchLink Capacitive Touch LED Lamps Bed Light 2pc Set

                  SKU: VNZ6Z13E754B

                  $199.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Tri-Bar Stripes

                  Ranger 2024-2025 Tri-Bar Stripes

                  SKU: VR1WZ6320000B

                  $129.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Stainless Steel Tailgate Trim

                  F-150 2021-2025 Stainless Steel Tailgate Trim

                  SKU: VML3Z99290D90A

                  $149.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Garage Storage Bags - Port Hole Roof Panel

                  Bronco 2Dr 2021-2025 Garage Storage Bags - Port Hole Roof Panel

                  SKU: VM2DZ54502H07F

                  $129.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Matte Black Hood Cowl Stripe Kit

                  Ranger 2019-2023 Matte Black Hood Cowl Stripe Kit

                  SKU: VKB3Z6320000A

                  $169.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  123

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