Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1613300AA

                  $205.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Floor Liners 4pc Set For Rubber Flooring

                  Bronco Sport 2021-2025 Floor Liners 4pc Set For Rubber Flooring

                  SKU: MP1Z7813300BA

                  $205.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Bed Liner

                  F-150 2021-2025 Tailgate Bed Liner

                  SKU: ML3Z9900038C

                  $80.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Black Molded Splash Guards Rear Pair

                  F-150 2021-2025 Black Molded Splash Guards Rear Pair

                  SKU: ML3Z16A550BA

                  $60.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025, Under Seat Ebony Cargo Organizer

                  F-150 2015-2025, Under Seat Ebony Cargo Organizer

                  SKU: FL3Z78115A00AA

                  $40.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Mat
                  colorblack

                  F-150 2015-2025 Bed Mat

                  SKU: ML3Z99112A15A

                  $190.00

                  -

                  $230.00

                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  SKU: MJ8Z5813300AA

                  $205.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

                  F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

                  SKU: ML3Z16A550AA

                  $60.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
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