Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Covercraft Front Seat Pet Barrier

                  Covercraft Front Seat Pet Barrier

                  SKU: VM1PZ78666C07A

                  $99.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  SKU: VKT4Z16C900A

                  $89.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: GR3Z1A043A

                  $70.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-40 Battery Jump Start Pack

                  NOCO GB-40 Battery Jump Start Pack

                  SKU: VJL3Z10A765AS

                  $139.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Rear Seat Cover Pet Hammock

                  Premium Rear Seat Cover Pet Hammock

                  SKU: VLB5Z7863812BA

                  $199.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  SKU: KT4Z16A550AA

                  $60.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Molded Splash Guards Front Pair

                  Edge 2015-2024 Molded Splash Guards Front Pair

                  SKU: FT4Z16A550AA

                  $60.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Ebony Cargo Cover

                  Edge 2019-2024 Ebony Cargo Cover

                  SKU: KT4Z5845440AA

                  $190.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
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