Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  SKU: GR3Z6344210BC

                  $670.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  SKU: FL3Z16450HB

                  $775.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 OE Roof Rack

                  Bronco 2Dr 2021-2025 OE Roof Rack

                  SKU: M2DZ9955100AA

                  $940.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Trailer Mounted Camera & TPMS without Pro Trailer Backup Assist

                  Super Duty 2017-2022 Trailer Mounted Camera & TPMS without Pro Trailer Backup Assist

                  SKU: LC3Z1A189DH

                  $940.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2017-2025 Black 5" Step Bars

                  Super Duty Crew Cab 2017-2025 Black 5" Step Bars

                  SKU: HC3Z16450HB

                  $580.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab Extended Length 2017-2022 Chromed Aluminum 6" Step Bars

                  Super Duty Crew Cab Extended Length 2017-2022 Chromed Aluminum 6" Step Bars

                  SKU: HC3Z16450BB

                  $1,005.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Trailer Tow Power Mirrors 2pc Set

                  F-150 2009-2014 Trailer Tow Power Mirrors 2pc Set

                  SKU: DL3Z17696BA

                  $550.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Regular Cab 2015-2025 Chrome Aluminum 5" Side Step Bars

                  F-150 Regular Cab 2015-2025 Chrome Aluminum 5" Side Step Bars

                  SKU: FL3Z16450AB

                  $715.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  SKU: LC3Z1A189BH

                  $650.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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