Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Transit Connect 2014-2023 Molded Splash Guards Front Pair

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Explorer 2020-2025 Black Lettering Hood Badge

$110.00

Explorer 2016-2019 Cross Bars 2pc Set

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F-150 2018-2020 Low Gloss Black Lettering Tailgate Badge

$70.00

F-150 2018-2020 Front/Rear Smoke Chrome Black Ford Oval Emblem w/ Camera

$170.00

Bronco Sport 2021-2024 Rear Bumper Protector

$100.00

F-150 2021-2025 Gloss Black Tailgate Lettering

$85.00

Chrome Round Exhaust Tip

$100.00

Fusion 2013-2020 Molded Splash Guards Rear Pair

$60.00