Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

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Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

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F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

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Ranger 2019-2023 Aeroskin II® Hood Protector, Black Textured by Husky Liners®

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Putco Smoke Front and Rear Side Window Deflectors 4 Pc Set for SuperCrew

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Escape 2020-2022 Aeroskin® Hood Protector, Smoke by Husky Liners®

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F-150 2009-2014 Styleside Molded Front & Rear Splash Guards

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F-150 2015-2020 Front Molded Carbon Black Splash Guards Pair w/Lip Molding

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Super Duty 2017-2022 Aeroskin II® Hood Protector, Black Textured by Husky Liners®

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