Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

                  Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

                  SKU: VHC3Z99425A34B

                  $59.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  F-150 2025 Tailgate Letters Black Platinum Stainless Steel for Pro Access Tailgate

                  F-150 2025 Tailgate Letters Black Platinum Stainless Steel for Pro Access Tailgate

                  SKU: VML3Z9942528D

                  $59.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528B

                  $79.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Black Platinum Tailgate Applique

                  F-150 2018-2020 Black Platinum Tailgate Applique

                  SKU: VJL3Z9942528B

                  $59.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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