Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 4WD 2019-2023 Chrome Tow Hook Kit

                  Ranger 4WD 2019-2023 Chrome Tow Hook Kit

                  SKU: KB3Z17N808A

                  $95.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 Trailer Hitch Titan Ball Mount

                  Super Duty 2011-2025 Trailer Hitch Titan Ball Mount

                  SKU: BC3Z19A282A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  SKU: KB3Z17N808B

                  $100.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $80.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Trailer Brake Control Jumper Wire Kit

                  F-150 2018-2020 Trailer Brake Control Jumper Wire Kit

                  SKU: JL3Z14A411C

                  $85.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
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