Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2021-2025 Air Design® Matte Black Tailgate Applique

$339.00

F-150 2018-2020 Low Gloss Black Lettering Tailgate Badge

$70.00

F-150 2021-2025 Gloss Black Tailgate Lettering

$85.00

Mustang 2024-2025 Black Cascading Rain Graphic Kit

$369.00

F-150 2021-2025 VISCO Matte Black Body Speed Stripe Kit

$59.00

F-150 2021-2025 VISCO Matte Black Body Two Tone Stripe Kit

$499.00

F-150 2015-2017 Red & Black Two Tone Body & Tailgate Stripe Kit

$589.00

Fusion 2013-2020 Matte Black Body Side Stripe Kit

$99.00

Mustang 2015-2023 Matte Black Tri-Bar Stripe Kit

$79.00