Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer 2020-2025 Smoke Hood Deflector

                  Explorer 2020-2025 Smoke Hood Deflector

                  SKU: LB5Z16C900A

                  $115.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  SKU: EJ5Z7855100AA

                  $175.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Splash Guards Rear Pair w/Ford Oval Logo

                  Explorer 2020-2025 Splash Guards Rear Pair w/Ford Oval Logo

                  SKU: LB5Z16A550BA

                  $60.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Molded Splash Guards Front Pair

                  Transit 2015-2025 Molded Splash Guards Front Pair

                  SKU: EK3Z16A550AB

                  $60.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  F-150 2021-2022 Chrome 3.0 Inch Round Exhaust Tip

                  F-150 2021-2022 Chrome 3.0 Inch Round Exhaust Tip

                  SKU: ML3Z5K238AA

                  $100.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  SKU: F6ZZ16A550BA

                  $35.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  Explorer 2022-2025 Black Badging Ford Oval

                  Explorer 2022-2025 Black Badging Ford Oval

                  SKU: NB5Z9942528A

                  $115.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Molded Splash Guards Rear Pair

                  Maverick 2022-2025 Molded Splash Guards Rear Pair

                  SKU: NZ6Z16A550BA

                  $60.00

                  Shipping: Ships by Apr 30
                  Pickup: Free at Dealer
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                  Trailer Hitch 2 5/16" Ball 1 1/4" Shank

                  Trailer Hitch 2 5/16" Ball 1 1/4" Shank

                  SKU: BC3Z19F503B

                  $35.00

                  Shipping: Ships by Apr 30
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