Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2020-2025 Charge Port Protection Cover

                  Escape 2020-2025 Charge Port Protection Cover

                  SKU: PJ6Z10D802AC

                  $100.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Black Roof Rails

                  Escape 2013-2019 Black Roof Rails

                  SKU: DJ5Z7855100BA

                  $370.00

                  Shipping: Ships by March 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2009-2012 Black Cross Bars 2pc Set

                  Escape 2009-2012 Black Cross Bars 2pc Set

                  SKU: 9L8Z7855100AA

                  $150.00

                  Shipping: Ships by March 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Gatorback Black Ford Logo Splash Guards Rear Pair

                  Escape 2020-2024 Gatorback Black Ford Logo Splash Guards Rear Pair

                  SKU: VLJ6Z16A550D

                  $249.00

                  Shipping: Ships by March 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  Escape 2013-2019 Carbon Black 2pc Cross Bars Set

                  SKU: EJ5Z7855100AA

                  $175.00

                  Shipping: Ships by March 28
                  Pickup: Free at Dealer
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