Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2015-2025 Stainless Steel Dual Rear Wheel Covers w/ Air Max Kit

                  Transit 2015-2025 Stainless Steel Dual Rear Wheel Covers w/ Air Max Kit

                  SKU: VFK4Z1130A

                  $639.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Large Wheel Arch Molding Fender Flares OE for 2-door or 4-door

                  Bronco 2021-2025 Large Wheel Arch Molding Fender Flares OE for 2-door or 4-door

                  SKU: M2DZ16268AB

                  $545.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Bronco 4DR 2023-2025 On-Board Door Storage Bags

                  Bronco 4DR 2023-2025 On-Board Door Storage Bags

                  SKU: P2DZ10C744A

                  $675.00

                  Shipping: Ships by May 15
                  Dealer Pickup: Not Available
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