Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ranger 2019-2023 Soft Collapsible Bed Cap for 5.0' Bed - NON-RETURNABLE

$1,039.00

Overland Stand Alone Changing Room/Shower

$319.00

Ranger 2019-2023 Soft Collapsible Bed Cap for 6.0' Bed - NON-RETURNABLE

$1,039.00

Transit 2023-2025, Door Screen Kit for Medium Roof Models

$289.00

F-150 2021-2025 BestTop Soft Bed Cap for 5.5' Bed without Camera

$1,749.00

F-150 2021-2024 BestTop Soft Bed Cap for 6.5' Bed with Camera

$1,699.00

Ranger 2024-2025 Bestop Soft Retractable Bed Cap for 5ft Bed

$1,749.00

Transit 2023-2025, Door Screen Kit for High Roof Models

$299.00

F-150 2021-2025 BestTop Soft Bed Cap for 5.5' Bed with Camera

$1,649.00