Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  SKU: VM2DZ54407B00A

                  $119.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Security Cover

                  Cargo Security Cover

                  SKU: DT4Z7845440AA

                  $190.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  SKU: VM2DZ99501A42A

                  $119.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  SKU: MP1Z7811600AA

                  $170.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Liftgate Privacy Curtain

                  Liftgate Privacy Curtain

                  SKU: VNL1Z99000C38A

                  $119.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Fusion 2013-2020 Cargo Area Liner

                  Fusion 2013-2020 Cargo Area Liner

                  SKU: DS7Z6111600AA

                  $130.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  SKU: FR3Z6111600AA

                  $130.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Mustang Mach-E 2021-2025 Cargo Area Liner

                  Mustang Mach-E 2021-2025 Cargo Area Liner

                  SKU: MJ8Z58047A74AA

                  $160.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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