Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Bed Mat

                  F-150 2015-2025 Bed Mat

                  SKU: ML3Z99112A15B

                  $210.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004E

                  $239.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 UnderCover Left Hand Side Pivot Storage Box

                  Super Duty 2017-2025 UnderCover Left Hand Side Pivot Storage Box

                  SKU: VHC3Z17N004C

                  $239.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Bed Cargo Illumination Kit

                  F-150 2018-2020 Bed Cargo Illumination Kit

                  SKU: JL3Z13E754A

                  $255.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Bed Mat

                  Ranger 2019-2023 Bed Mat

                  SKU: KB3Z99112A15B

                  $210.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Bedliner Without Power Inverter

                  F-150 2021-2023 Bedliner Without Power Inverter

                  SKU: ML3Z9900038AA

                  $355.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  SKU: FL3Z1520040F

                  $500.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black Bedliner

                  Ranger 2019-2023 Black Bedliner

                  SKU: KB3Z9900038AB

                  $425.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Bed Mat for Styleside

                  F-150 2009-2014 Bed Mat for Styleside

                  SKU: 4L3Z99112A15BA

                  $210.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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