Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Bed/Cargo Area

                  Bed/Cargo Area

                  Products for:

                  Cargo Area Products

                  Products for:

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                  Black

                  Number of Black commodities (1)

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                  Napier

                  Number of Napier commodities (4)

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                  Genuine Ford Accessory

                  Number of Genuine Ford Accessory commodities (2)

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                  Overland

                  Number of Overland commodities (1)

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                  Thule

                  Number of Thule commodities (1)

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                  $51 - $100

                  commodities in range $51 - $100 (1)

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                  $101 - $200

                  commodities in range $101 - $200 (1)

                  2 resultsfor "Bed/Cargo Area"

                  brand:

                  Genuine Ford Accessory
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                  Envelope Style Cargo Net

                  Envelope Style Cargo Net

                  SKU: JL1Z7855066A

                  $70.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Security Cover

                  Cargo Security Cover

                  SKU: DT4Z7845440AA

                  $190.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 2 of 2 results