Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Bed/Cargo Area

                  Bed/Cargo Area

                  Products for:

                  Tents

                  Liners and Mats

                  Products for:

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                  Gray

                  Number of Gray commodities (2)

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                  Black

                  Number of Black commodities (1)

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                  Napier

                  Number of Napier commodities (2)

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                  Number of Overland commodities (1)

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                  $51 - $100

                  commodities in range $51 - $100 (1)

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                  $101 - $200

                  commodities in range $101 - $200 (2)

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                  $201 - $500

                  commodities in range $201 - $500 (3)

                  5 resultsfor "Bed/Cargo Area"

                  price Range:

                  $101 - $200

                  price Range:

                  $201 - $500
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                  Cargo Tailgate Manager

                  Cargo Tailgate Manager

                  SKU: SL1Z7813046AB

                  $310.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Liftgate Privacy Curtain

                  Liftgate Privacy Curtain

                  SKU: VNL1Z99000C38A

                  $119.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz SUV Tent

                  Napier Sportz SUV Tent

                  SKU: VAT4Z99000C38A

                  $429.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 5 of 5 results