Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Cargo Tailgate Manager

                  Cargo Tailgate Manager

                  SKU: SL1Z7813046AB

                  $310.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  SKU: ML3Z5D008C

                  $100.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Mat
                  colorblack

                  F-150 2015-2025 Bed Mat

                  SKU: ML3Z99112A15A

                  $190.00

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                  $230.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  View details
                  Super Duty 2017-2022 Black Tailgate Bed Liner

                  Super Duty 2017-2022 Black Tailgate Bed Liner

                  SKU: HC3Z99000A38CA

                  $80.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Bed Liner

                  F-150 2021-2025 Tailgate Bed Liner

                  SKU: ML3Z9900038C

                  $80.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004E

                  $239.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Standard Interface Plate Kit

                  Standard Interface Plate Kit

                  SKU: HC3Z9928408AA

                  $70.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Envelope Style Cargo Net

                  Envelope Style Cargo Net

                  SKU: JL1Z7855066A

                  $70.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Branded Roll-Up Tool Set

                  Bronco Branded Roll-Up Tool Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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