Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Bed Mat for 6.5' Bed

                  F-150 2015-2025 Bed Mat for 6.5' Bed

                  SKU: ML3Z99112A15B

                  $210.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Standard Interface Plate Kit

                  Standard Interface Plate Kit

                  SKU: HC3Z9928408AA

                  $70.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Black Tailgate Bed Liner

                  F-150 2015-2020 Black Tailgate Bed Liner

                  SKU: FL3Z99000A38DA

                  $85.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Divider

                  F-150 2015-2025 Bed Divider

                  SKU: FL3Z9900092A

                  $390.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Mat for 8.0' Bed

                  F-150 2015-2025 Bed Mat for 8.0' Bed

                  SKU: ML3Z99112A15C

                  $230.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Vertical Mount Bed Cargo Net

                  Vertical Mount Bed Cargo Net

                  SKU: FL3Z99550A66A

                  $70.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Rails and Cleats for 5.5 Bed

                  F-150 2015-2025 Bed Rails and Cleats for 5.5 Bed

                  SKU: LL3Z2655200A

                  $375.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Bed Cargo Illumination Kit

                  F-150 2018-2020 Bed Cargo Illumination Kit

                  SKU: JL3Z13E754A

                  $255.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2024 Bed Tray for 8.0' Bed

                  F-150 2015-2024 Bed Tray for 8.0' Bed

                  SKU: JL3Z99112A15F

                  $250.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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