Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Expedition 2020-2024 Cargo Area Protector for Non EL

$170.00

Expedition EL 2020-2024 Cargo Area Liner

$170.00

Envelope Style Cargo Net

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Ford Soft Sided Folding Cargo Organizer

$90.00

Ford Large Soft-Sided Folding Cargo Organizer

$105.00

Expedition 2025, Liftgate Side Curtain by CoverKing

$79.00

Expedition EL 2009-2017 Cargo Area Liner

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Expedition 2025, Cargo Area Protector

$150.00

Expedition EL 2025, Cargo Area Protector

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