Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2013-2019 Charcoal Cargo Cover

                  Escape 2013-2019 Charcoal Cargo Cover

                  SKU: KJ5Z7845440AA

                  $190.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2010-2012 Charcoal Cargo Security Cover

                  Escape 2010-2012 Charcoal Cargo Security Cover

                  SKU: 9L8Z7845440AC

                  $230.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  SKU: R1WZ9955200A

                  $445.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Bed Divider Kit

                  Maverick 2022-2025 Bed Divider Kit

                  SKU: NZ6Z99286A72A

                  $325.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Super Duty 2022 Bed Extender

                  Super Duty 2022 Bed Extender

                  SKU: HC3Z99286A40B

                  $460.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Bed Extender

                  F-150 2021-2025 Bed Extender

                  SKU: ML3Z99286A40B

                  $875.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Horizontal Mount Bed Cargo Net for 6.75' & 8.0' Bed

                  Horizontal Mount Bed Cargo Net for 6.75' & 8.0' Bed

                  SKU: HC3Z99550A66A

                  $70.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Horizontal Bed Net

                  Maverick 2022-2025 Horizontal Bed Net

                  SKU: NZ6Z9946046A

                  $70.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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