Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Tailgate Bed Dust Seal

$29.00

McGard Tailgate Lock

$29.00

Standard Interface Plate Kit

$70.00

Super Duty 2017-2022 Tailgate Viscous Dampening Cartridge

$95.00

Super Duty 2017-2025 UnderCover Left Hand Side Pivot Storage Box

$239.00

Vertical Mount Bed Cargo Net

$70.00

Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

$49.00

Super Duty 2017-2025 UnderCover Right Hand Side Pivot Storage Box

$239.00

Super Duty 2022 Bed Extender

$460.00