Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  McGard Tailgate Lock

                  McGard Tailgate Lock

                  SKU: VFL3Z18168B

                  $29.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Tailgate Viscous Dampening Cartridge

                  Super Duty 2017-2022 Tailgate Viscous Dampening Cartridge

                  SKU: HC3Z99406A10A

                  $95.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Standard Interface Plate Kit

                  Standard Interface Plate Kit

                  SKU: HC3Z9928408AA

                  $70.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Tailgate Dust Seal - Mega by RealTruck Advantage®

                  Tailgate Dust Seal - Mega by RealTruck Advantage®

                  SKU: VFL3Z99404A06A

                  $29.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  SKU: VFL3Z99000A64D

                  $49.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  SKU: VKB3Z99000A64A

                  $29.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Horizontal Mount Bed Cargo Net for 6.75' & 8.0' Bed

                  Horizontal Mount Bed Cargo Net for 6.75' & 8.0' Bed

                  SKU: HC3Z99550A66A

                  $70.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Vertical Mount Bed Cargo Net

                  Vertical Mount Bed Cargo Net

                  SKU: FL3Z99550A66A

                  $70.00

                  Shipping: Ships by Jul 18
                  Pickup: Free at Dealer
                  Add to Cart
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