Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

close Search anytime by typing
    Popular on Ford.com
    • Electric Vehicles
    • Ranger
    • Explorer
    How do I...
    • Pay my bill
    • Update my SYNC
    • Replace a Part
      close

      Please choose a language

      • English
      • Spanish

          • Lightning®
          • Bronco®
          • Maverick®
            • Lightning®
            • Bronco®
            • Maverick®

            All Vehicles

            • SUVs & Crossovers
            • Trucks & Vans
            • Cars
            • Electrified
            • Commercial Vehicles
            • Future Vehicles
            • Certified Used
            • Fleet Vehicles
            • All Vehicles
            • Performance Vehicles

            Shopping Tools

            • Build & Price
            • Search Inventory
            • Get a Quote
            • Trade-In Value
            • Get a Brochure
            • Compare Vehicles
            • Get Updates

            Finance

            • Ford Credit Home
            • Why Ford Credit
            • Finance Options
            • Payment Calculator
            • Credit Education
            • Customer Support
            • Qualify for Financing
            • Ford Credit Account
            • Ford Insure
            • Ford Interest Advantage
            • Investor Center

            Support

            • Support Home
            • Maintenance Schedule
            • Your Warranty
            • Coupons & Offers
            • Redeem Rebates
            • SYNC & Technology
            • Owner Manuals
            • Locate a Dealer
            • Ford Parts
            • Contact Us
            • Roadside Assistance
            • Ford Protect
            • Recalls
            • Takata Airbag Recalls
            • Tire Finder
            • How-To Videos

            Experience Ford

            • Corporate
            • Careers
            • Investors
            • Company News
            • About Ford
            • Racing
            • Accessories Store
            • Warriors in Pink
            • Ford Merchandise
            • Ford Motor Company Fund
            • SYNC
            • Connected Navigation
            • FordPass
            • Ford Co-Pilot360 Technology
            • Ford Telematics
            • Accessibility Program 
            • Get Updates
            • Comment Card

            Follow Ford

            • Facebook
            • Twitter
            • Youtube
            • Instagram
            Change Language
            • © 2023 Ford Motor Company
            • © 2023 Ford Motor Company
            • Site Map
            • |
              Glossary
            • |
              Contact Us
            • |
              Accessibility
            • |
              Terms & Conditions
            • |
              Privacy Notice
            • |
              Cookie Settings
            • |
              Your Privacy Choices
            • |
              Interest Based Ads
            • |
              Third-Party Trademarks