These Connectivity Package Terms (“Terms”) along with any other terms and conditions presented at time of purchase, including the Payment Terms and Conditions (the “Contract Documents”), govern your use and/or purchase of the Connectivity Package (as defined below) for the vehicle specified (also referred to herein as “Connected Service”) between you and Ford Motor Company of Canada Limited, an Ontario corporation, having its registered head office at The Canadian Road, Oakville, Ontario, L6J 5E4 (hereinafter “Ford”, “we”, “us”). The Lincoln Motor Company (“Lincoln”, “we”, “us”) is a brand of Ford.

Connected Service Package Features, Restrictions and Limitations

Your Connectivity Package may be used throughout Canada, the United States and Mexico.

Your Connectivity Package includes the following features for your Ford or Lincoln vehicle, as applicable:

Cellular Connectivity (for vehicles with Digital Experience or SYNC 4/ 4A)

Connected Navigation (for vehicles with SYNC 4/ 4A)

Audio and Video Streaming

Entertainment (Games and Karaoke)

Wi-Fi Hotspot that can connect to up to 10 Wi-Fi capable devices concurrently, up to 15 metres (approximately 50 feet) away from your vehicle. Wi-Fi Hotspot data is unlimited (subject to the restrictions detailed below) at 4G or 5G speeds, depending on the make and model of your vehicle.

Your Connectivity Package includes an unlimited data plan at 4G or 5G speeds, depending on the make and model of your vehicle, subject to the following restrictions:

Ford may temporarily slow your data speeds (i) if such data usage (which includes use of Wi-Fi Hotspot) reaches or exceeds 50GB within any thirty (30) day period, after which regular speeds will be restored; or (ii) due to network limitations.

If more than 50% of your data usage is in a roaming country during a consecutive 60-day period, Ford may cancel or limit your data plan.

You agree not to use the Connected Service in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance. Ford may take any and all reasonable actions necessary to prevent use of the Connected Service for abusive or illegal purposes.

In order to use the Connectivity Package features, you may be required to create or log in to an account and accept third-party terms and conditions on your in-vehicle screen in order to download apps and use the features of such apps.

Additional information regarding the Connectivity Package features can be found in your vehicle Owner’s Manual.

Product Term, Autorenewal Terms and Billing Initiation

If you purchased your Connectivity Package as a one-time purchase, your Connected Service functionality will be available on your vehicle for a minimum period of 7 years from your vehicle’s New Vehicle Warranty Start Date, after which it may automatically expire.

Your Connectivity Package term begins when you activate your complimentary trial via Ford or Lincoln Account at Ford.ca/technology/connected-services or Lincolncanada.com/technology/connected-services or through your FordPass or Lincoln Way account. You have one year from vehicle purchase to activate the complimentary trial. At the end of your complimentary trial, you will be automatically renewed into a paid indefinite term plan and you will be charged a monthly plan amount (plus any applicable taxes), unless you cancel. Your plan term continues until you cancel (the “Subscription Period”).

Connected Service plans are vehicle-specific and non-transferable.

Payment will be taken from the selected payment method in your Ford or Lincoln wallet . You are solely responsible for making sure that the payment information in your Ford or Lincoln wallet is up to date.

Cancellation / Termination

If you purchased your Connected Service as a one-time purchase, your subscription cannot be cancelled and is not refundable.

If you purchased a Connected Service plan, you may cancel it through your Ford or Lincoln Account within 14 days of your paid plan start date for a full refund, but your ability to use the Connected Service will end immediately. Ford/Lincoln will provide a maximum of (1) full refund per Connected Service per customer. After the first 14 days, you may cancel your Connected Service at any time, but your purchase of the Connected Service will be non-refundable. If you choose to cancel, the Connected Service will remain active until the end of the Subscription Period or current billing cycle, as applicable, at which point it will end and you will need to purchase a new Connected Service plan if you want to continue using the Connectivity Package. This Connected Service is vehicle-specific, and each vehicle added to your Ford or Lincoln Account must have its own Connected Service plan.

If you purchased an automatically renewing Connected Service plan, we recommend you cancel your Connected Service if you sell or otherwise transfer your vehicle.

You can manage or cancel your Connected Service by logging into your Ford or Lincoln Account at Ford.ca/technology/connected-services or Lincolncanada.com/technology/connected-services or through your FordPass or Lincoln Way account.

We may terminate the Connected Service, or suspend temporarily part or all of your access to the Connected Service at any time (acting reasonably) by written notice (including by e-mail to your current registered email address) for reasons including (but not limited to) the following: 

a) you commit a serious or persistent breach of these Terms; 

b) circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Connected Service, FordPass, Lincoln Way or associated systems from being abused, manipulated or otherwise undermined by you or your device; or 

c) where Ford decides to no longer offer any Connected Services through FordPass or Lincoln Way. 

We may also terminate the Connected Service, or temporarily suspend part or all of your access to the Connected Service, if we are not able to process the payment from your authorized payment method in your Ford or Lincoln wallet , and provided your account is past due for more than two months and exceeds $50.00. In these circumstances, we will provide you with written notice (including by email to your current registered email address) at least 14 days and 24 hours before terminating your access to your Connected Service.

Amendments to the Connected Service and these Terms

Ford/Lincoln may change, update, improve, correct, modify, suspend, limit, discontinue or eliminate all or part of your Connected Service and/or all or any portion of these Terms from time to time and at its discretion. Where required by law or at our discretion, Ford/Lincoln will provide notice of such amendment to you using email and/or your mailing address, or any other contact information we have for you at our discretion. Where required by law, this notice will be provided at least thirty (30) days before the amendment comes into effect and will set out, where required by law, the new clause, or the modified clause, and the date on which the amendment will come into effect. You may refuse the amendment and rescind or cancel your Connected Service plan without cost, penalty or cancellation by sending us notice to that effect no later than thirty (30) days after the amendment comes into force using the information in the notice. To the fullest extent permitted by law, your continued subscription to your Connected Service plan after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the Terms, as revised, unless your express consent is required by law, which will be indicated in the notice.

No Warranties

Ford/Lincoln make no representations or warranties regarding the functionality of your Connected Service, including that your Connected Service will be free from errors, inaccuracies, delays, defects and/or omissions. Ford/Lincoln make no representations or warranties that your Connected Service will be available uninterrupted and in a fully operating condition at all times. Your Connected Service is provided on an “as-is” and “as available” basis and you use it solely at your own risk. You understand that your Connected Service depends on compatible network availability.

To the fullest extent permitted by applicable law, Ford/Lincoln disclaim any representations or warranties related to your Connected Service, whether express, implied, statutory or otherwise, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights.

Limitation of Liability, Indemnity and Release

By purchasing and using your Connected Service, you understand and agree that Ford/Lincoln and our affiliates, subsidiaries, officers, directors, employees, shareholders, representatives, agents, dealers, dealer associations, licensors, partners, suppliers and advertising and promotions agencies (collectively, the “Releasees”) are not liable for any loss or damage which arises from use of your Connected Service or breach of these terms, including any loss of use of the Connected Service in the event that it is unavailable or modified in any way.

By using your Connected Service, you agree that you will defend, indemnify, release and hold harmless the Releasees from and against any liabilities, claims, damages and expenses (including reasonable legal fees and costs) arising out of any use of your Connected Service by or through you, your breach or alleged breach of these Terms, or your violation or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defense of such claim.

YOU UNDERSTAND AND AGREE THAT YOUR PURCHASE AND USE OF THE CONNECTED SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD/LINCOLN AND OUR AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES, AGENTS AND SUPPLIERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR PURCHASE AND USE OF THE CONNECTED SERVICE, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.

Underlying Wireless Service Carrier – No Contract, No Warranties and Limitation of Liability

You understand and agree that we have contracted with a wireless service carrier (the “Carrier”) to provide some of the features of your Connected Service. You understand and agree that you do not have a contractual relationship with the Carrier and that you are not a third-party beneficiary of any agreement between us and the Carrier.

You further understand and agree that the Carrier makes no representations or warranties regarding the functionality of your Connected Service. You understand that data transmissions and messages may be delayed, deleted or not delivered, and 9-1-1 or similar emergency calls may not be completed. You further understand and agree that the Carrier cannot guarantee the security of wireless transmissions and will not be liable for any lack of security relating to the use of your Connected Service.

In addition to the Limitation of Liability, Indemnity and Release clauses above, you specifically understand and agree that the Carrier has no liability of any kind to you, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise.

Language and Privacy

You acknowledge that a French version of these Terms and all other Contract Documents have been provided to you. You request and agree to be bound by the English version of these Terms, and all other Contract Documents, and all communications between us, will be in English. 

Vous reconnaissez qu’une version française des présentes modalités vous a été remise. Vous exigez et acceptez d’être lié par la version anglaise des présentes modalités, et tous les autres documents associés à la transaction et toutes les communications entre nous seront en anglais. 

Ford collects and uses personal information to administer and process the purchase of your Connected Service. The registration process also asks you for your credit or debit card, and associated information necessary to validate and process payments and is only used for these purposes. Ford is the merchant of record for the purchase. For issues related to your payment method, contact your financial institution. We may transfer personal information to suppliers, service providers, contractors or agents (including our affiliates acting in this capacity) (“Suppliers”) that perform services for us who may be located outside of Canada. We require our Suppliers who have access to your personal information in connection with its processing or use to keep the information confidential and they are not permitted to use your personal information for any other purpose than to carry out the services they are performing for us. Reasonable contractual or other measures we may take to protect your personal information while processed or handled by Suppliers are subject to legal requirements in Canada, the United States and other foreign countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries. The FordPass/Lincoln Way Privacy Policy applies to personal information that Ford/Lincoln may collect from you in connection with your use of the Connected Service through your FordPass/Lincoln Way Account. Please review our Corporate Privacy Policy at www.ford.ca/help/privacy or www.lincolncanada.com/help/privacy-terms/ for more information about our privacy practices and your Connected Service, including procedures for resolving concerns.

Applicable Law; Place of Contract and Venue; Enforcement

These Terms are governed by, and construed in accordance with, the laws of the Province of Ontario, except in relation to any conflict of law provisions thereof. Unless local law mandates otherwise, all lawsuits arising from or relating to these Terms shall be brought in the courts located in Ontario. You consent to the jurisdiction of Ontario courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.

For Quebec residents only: The parties attorn to the jurisdiction of Quebec and these Terms shall be governed by and interpreted in accordance with the laws of the province of Quebec and the laws of Canada applicable therein. 

Some portions of the Connected Services may be subject to telecommunications regulatory requirements enforced by the Canadian Radio-television and Telecommunications Commission (“CRTC”). Where applicable, these requirements may allow you to lodge a complaint related to the services with the Commission for Complaints for Telecom-television Services, an independent organization dedicated to resolving consumer complaints about Canadian telecommunications services. For more information, please visit: www.ccts-cprst.ca.

Contact Us

You can view and manage your Connected Services details, including terms and conditions, cancellation and refund policies, 24/7 by logging in to your account at Ford.ca or lincolncanada.com. If you have any questions or concerns, contact us:

Telephone: 

Ford of Canada Customer Relationship Centre – 800-565-3673 

Lincoln Canada Client Relationship Centre – 800-387-9333 

7-1-1 TDD for the hearing impaired, where offered by your telephone service provider 

Mail: 

Ford Motor Company of Canada, Limited or 

Lincoln Motor Company  

1 The Canadian Road, PO Box 2000 

Oakville, Ontario 

L6J 5E4 

Ford Connected Services