1. Can I handle the purchase of my Mustang Mach-E online?
In late 2020, you will be able to order your new vehicle online but you must discuss final transaction pricing, any necessary financing, and complete your purchase of the Vehicle at your preferred EV Certified Ford Dealer. You may also go in person to a certified EV dealer to order and purchase your vehicle. On November 17, 2019, when the Reservation site opens, you will be able to configure a vehicle, make a reservation deposit and select the certified EV dealer of your choice.¹ You may also configure your vehicle, and pay a Reservation Deposit in person at a certified EV dealer.¹
2. Can I buy a Mustang Mach-E at any Ford dealer?
You can only purchase a Mustang Mach-E from an EV Certified Ford Dealer.
3. What is the warranty on the Mustang Mach-E?
Our New Vehicle Limited Warranty will help give you peace of mind with the following:
- Electric Unique Component coverage: 8 years or 100,000 miles (whichever comes first) retaining a minimum of 70% of its original capacity over that period²
- Powertrain coverage: 5 years / 60,000 miles (non high-voltage components)²
- Bumper to Bumper coverage: 3 years / 36,000 miles²
- Safety Restraint System coverage: 5 years / 60,000 miles²
- Corrosion coverage (Perforation only): 5 years / unlimited miles²
- Electric Vehicle Roadside Assistance Program: 5 years / 60,000 miles²
4. What can I do to help maximize my range?
a) Use Departure Times to begin cabin conditioning (heat or cool) while your vehicle is plugged in.³ This helps ensure that your vehicle is ready for the upcoming drive and you do not use the battery to heat or cool the cabin at the beginning of your trip. You can set departure times in the vehicle or using the FordPass app(TM).⁴ ⁵
b) Use your vehicle’s heated accessories rather than cranking up the heat in the cabin. Heated accessories (steering wheel, seats, etc.) use less energy than heating the entire cabin.
c) Practice eco-driving. Using eco-driving techniques can help maximize your range⁶ all year round. Some eco-driving tips include watching your speed and minimizing hard starts. You can also visit www.FuelEconomy.gov for more EV eco-driving tips.
d) Brush the snow off your car before driving. Snow or ice on your vehicle adds extra weight that your battery and electric motor have to move and increases aerodynamic drag by changing your vehicle’s profile. (It is also safer to drive without all that snow on your car.)
5. Can the batteries be recycled?
The batteries are recyclable. Ford will suggest recycling options for out-of-warranty batteries.
6. What type of battery does the Mustang Mach-E have?
The Mustang Mach-E comes equipped with a state-of-the-art 75.7 kWh or 98.8 kWh battery located under the vehicle. The battery is comprised of lithium ion battery cells with nickel manganese cobalt (NMC) cathode. The high-voltage battery system uses an advanced active liquid heating and cooling system to regulate high-voltage battery temperature and help maximize the performance of the high-voltage battery.
Note: The high-voltage battery does not require regular service maintenance.
7. What happens if I run out of charge on the road?
Ford EV Roadside Assistance⁷ has you covered in the US for 5 years/60,000 miles (whichever comes first). You can choose where you would like to have your vehicle towed and recharged within 35 miles of your vehicle location: your home, a public charge station or a Ford dealership. If beyond 35 miles, Ford will take you to the nearest option. Some public chargers may require payment for use.
8. How can I charge my Mustang Mach-E at home?
Most charging is done at home. Your vehicle is equipped with a Ford Mobile Charger that is estimated to add an average range of 22 miles per charging hour through a 240V outlet.⁶ The same Ford Mobile Charger is estimated to add an average range of three miles per charging hour on a 120V outlet and you can plug in just about anywhere.⁶ For a faster home charge rate,⁷ Ford recommends the available Ford Connected Charge Station that is wifi-enabled adding an estimated average range of 32 miles per charging hour through a 240V outlet for a full charge overnight.⁶ You will be able to finance the Connected Charge Station at time of vehicle purchase. In the US, Ford offers a program with Amazon that makes home installation of a 240V outlet easy and convenient.
9. Where can I charge my car when I’m not at home?
Ford will be providing owners two years of complimentary access to the FordPassTM Charging Network⁹, the largest public charging network in North America with over 12,000 chargers and 35,000 plug¹⁰, all accessible with the FordPassTM app and a single subscription.¹¹ This will include access to the Electrify America high-speed charging network. You also may have charging available at your place of work.
10. Will I be able to test drive the vehicle before I purchase?
Yes, Ford dealers who are EV Certified to sell the Mustang Mach-E will have at least one vehicle dedicated to test drive as soon as they are available (late 2020).
11. Will I need to download the FordPass™ App when I purchase Mustang Mach-E?
Yes. The FordPass™ app is an essential tool for every owner of the Mustang Mach-E.⁴ FordPass(TM) will allow owners to monitor the vehicle’s charge status, locate and pay for charging, precondition the vehicle, use Phone as a Key, monitor EV Roadside Assistance and much more.⁵
12. When will Ford release more information and specifications about Mustang Mach-E?
Ford will release periodic updates. Please click https://www.ford.com/suvs/mach-e/2021/keep-me-informed/ to be kept informed of the latest news.
¹ By completing the Reservation Process, you are not ordering or purchasing a vehicle. Participation in the Program does not guarantee you vehicle delivery. Your Reservation does not guarantee a set price for the Vehicle.
² Whichever comes first. See dealer for details.
³ Effectiveness of cabin conditioning may be reduced by extreme outside temperatures or when using 120-volt charging.
⁴ FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
⁵ FordPass Connect, the FordPass App., and FordPass Connect Service are required for remote features (see FordPass Terms for details). Connected Service is now complimentary for remote features excluding Wi-Fi hotspot. Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
⁶ Range and charge time based on manufacturer computer engineering simulations and EPA-estimated range calculation methodology. The charging rate decreases as battery reaches full capacity. Your results may vary based on peak charging times and battery state of charge. Actual vehicle range varies with conditions such as external elements, driving behaviors, vehicle maintenance, and lithium-ion battery age.
⁷ Charge time based on manufacturer computer engineering simulations. The charging rate decreases as battery reaches full capacity. Your results may vary based on peak charging times and battery state of charge.
⁸ Roadside assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.
⁹ Starts with original vehicle sales date (after which, fees may apply).
¹⁰ Based on automotive manufacturers that sell all-electric vehicles and have publicly announced charging networks. Department of Energy data used. FordPass, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
¹¹ Subscription information will be available at a later date