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- All recall and customer satisfaction program repairs must be completed by an authorized Ford or Lincoln Mercury dealer and will be performed at no charge. Repairs completed at a non-Ford, Lincoln or Mercury dealer are not eligible for reimbursement unless the owner paid for the repair prior to the recall announcement. In order to receive a refund, the vehicle's owner will need to submit the original repair receipts to any Ford or Lincoln Mercury dealer in the U.S.
If the vehicle is overseas, these repairs can be completed at the nearest Ford or Lincoln Mercury dealer in the host country.
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