Ford Lowers Fuel Economy Ratings for Certain Vehicles
Ford identified an error with fuel economy ratings for certain vehicles through its internal testing and notified the U.S. Environmental Protection Agency (EPA). Ford worked with the EPA as the agency retested the vehicles, which resulted in lower fuel economy ratings for Ford's 2013- and 2014-model year hybrid and plug-in hybrid vehicles, as well as most 2014-model year Fiestas. You can view your vehicle's correct EPA-estimated rating below.
We value you as a customer, and we want to continue to earn your trust. As a measure of goodwill, we would like to pay you for the estimated average fuel cost difference between the current combined miles-per-gallon estimate for your vehicle and the combined MPG estimate on the new label.
Please scroll down to determine your Goodwill Payment. No further action is required. You will receive a letter in the mail along with your payment no later than September 30, 2014. Fleet customers will be contacted by fleet representatives. We appreciate your patience.
Ford is absolutely committed to delivering top fuel economy and accurate information. We reviewed our entire line up to determine the vehicles that required further testing and revised the fuel economy ratings for the affected vehicles. No other fuel economy ratings adjustments are planned. We are also taking steps to improve our processes and prevent issues like this from happening again.
We thank you for choosing Ford, and we apologize for this error. We value your confidence, and we want you to know that we are committed to doing everything we can to ensure that you have an exceptional ownership experience.
Find your Goodwill Payment amount
Please answer a few basic questions about your vehicle to view your Goodwill Payment.
Please provide your vehicle information
If you don't see your vehicle on this list, it is not impacted by this update.
Need help finding the powertrain information for your vehicle? Start with your owner's guide. If for some reason that's not available, please call our helpline at 1-866-436-7332.
No action is required.
You will receive a letter in the mail along with your payment no later than September 30, 2014. Thank you for your patience.
Frequently Asked Questions
- What did Ford announce?
Ford is lowering the fuel economy ratings for its 2013- and 2014-model year hybrid and plug-in hybrid vehicles, as well as most 2014-model year Fiestas.
- How did this happen?
Ford identified an error with fuel economy ratings on certain vehicles through its internal testing.
- How did you determine the new ratings?
The company notified the U.S. Environmental Protection Agency (EPA) of the error and worked with the agency to determine the correct fuel economy ratings.
- Will Ford relabel other vehicles?
Ford reviewed its entire line up to determine the vehicles that required further testing and revised the fuel economy ratings for affected vehicles. No other fuel economy ratings adjustments are planned.
- Who sets the rules for fuel economy testing?
The U.S. EPA sets the test methods and procedures to measure fuel economy. The tests are standardized for all vehicles and conducted in a controlled laboratory setting, ensuring they are repeatable, reliable, and fair. EPA's standardized test enables consumers to make 'apples-to-apples' comparisons of mileage among different car models.
- What are you doing for customers?
We apologize to our customers and affected owners will receive a goodwill payment for the difference between the prior and new combined fuel economy ratings.
- How does the goodwill payment work?
Ford will provide a goodwill payment to retail customers who purchased or leased the affected vehicles. The amounts are based on the difference in the combined fuel economy ratings, estimated average annual mileage, estimated average fuel prices, and estimated average length of contract.
- Will I get a goodwill payment if I already sold my car?
Yes. We intend to provide goodwill payments to current and previous owners of the six affected vehicles.
- When will I receive my check?
We will start issuing goodwill payments at the end of June and we anticipate all checks will be received by the end of September.
- Do I need to do anything in order to get my payment?
We will be mailing the goodwill payment to you. No action is needed on your part.
- If my car isn't listed in the calculator, does that mean I am not eligible for a check?
If you do not see your vehicle named, it is not one of the affected vehicles eligible for a customer goodwill payment.
- How can I find out more about what you are doing for Lincoln MKZ customers?
Our Lincoln clients can reach us at 1-800-521-4140 or visit www.lincoln.com/mpglabel.
- I am a customer that lives outside of the United States. How can I get more information?
We invite our international customers to please call the Ford Customer Relationship Center at 1-866-436-7332. If you live in Canada, please visit us here http://www.ford.ca/service/adjustedfuellabels
- Why should I trust Ford going forward?
Ford remains absolutely committed to delivering top fuel economy and accurate information. When we see an issue, we address it. We have corrected the error in our fuel economy testing process, and we are taking steps to help prevent issues like this from happening again.
- What if I have more questions?
Please call us at the Ford Customer Relationship Center at 1-866-436-7332.
Download the PDF of our Press Release
More information is readily available.
If you have questions or concerns, we're standing by to answer them. Please don't hesitate to contact the Ford Customer Relationship Center at 1-866-436-7332 and one of our dedicated representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM - 8:00PM and Sat 9:00AM – 5:30PM (Eastern Time). If you prefer to contact us online, please email us or log on to www.FordOwner.com. Information is also available at your nearest dealer.
Raj Nair, Ford group vice president, Global Product Development, discusses the internal Ford testing that led the company to identify an error with the fuel economy rating for certain vehicles. Ford worked with the EPA to retest the vehicles and determine the correct ratings. Watch the video here.
*Combined numbers only. Revised EPA-estimated ratings: 40 city, 36 hwy MPG; 95 city, 81 highway MPGe. Charge depleting range is 20 mi. Previous EPA-estimated ratings: 44 city, 41 hwy MPG; 108 city, 92 hwy MPGe. Previous charge depleting range was 21. MPGe is the EPA equivalent measure of gasoline fuel efficiency for electric mode operation.