Data

Chart A

In 2006, the Pulse survey was changed to incorporate new dimensions. While there was no change to the number or content of the existing 55 core questions asked on Pulse, they were realigned into eight revised dimensions. These changes were made because the revised dimensions are: better focused on current business priorities; can be benchmarked externally – two revised dimensions (including the revised Employee Satisfaction Index) can be benchmarked externally, none of the prior 13 dimensions could be benchmarked outside the Company; provide a framework for more focused feedback and action planning.

Chart B

Overall dealer attitude is measured by the National Automobile Dealer Association (NADA) Dealer Attitude Survey. Scores are for the summer and winter respectively of the year noted.

Chart C

The approximate number of individuals employed by us and our consolidated entities (including entities we do not control) as of year end. The decrease in employment levels primarily reflects implementation of our personnel-reduction programs in North America.

Chart D

Total average hourly labor costs reflect earnings and benefits per hour worked for hourly employees, excluding subsidiaries.

Chart E

In 2003, we expanded our reporting to include purchases from non-minority women-owned businesses. This accounted for $0.2 billion in 2003 and is not included in data for prior years.